Return policy

bykellymedeiros uses state-of-the-art technology to manufacture its products, striving for quality and customer satisfaction. Out of respect and in order to maintain the credibility gained from its consumers, the company created an exchange and return policy in accordance with the Consumer Protection Code, and concerned that you (the client) obtain an effective, agile and, above all, negotiation satisfactory.

If you choose to contact us via email or telephone, you will be sent a form to complete and send along with the piece(s). The product returned without this form and/or without communication to the SAC will be resent without prior consultation.

When carrying out the return/exchange process, the customer must, on the back of the invoice to be returned/exchanged, inform the reason for the return/exchange, the name of the person returning it, identification number and the date of return.

Observing the following conditions: The product cannot have signs of use.

The product must be shipped preferably in the original packaging, accompanied by the invoice, labels, tags (label with product reference code) duly attached to the product and all its accessories.

When carrying out the return process, the customer must, on the back of the invoice to be returned, inform the reason for the refusal/return, the name of the person returning, identification number and the date of return.